CX architecture sketch
CX automation architectureSlide 02

Returns & exchanges

One customer. One case. Every channel.

Overall CX signals

The customer journey
Click a node to explore

Check live sources · proposed

AI proposes. Rules decide.

Only if scope is fulfilled

Still pending → wait

Confirmation received
→ Recheck pending result

Customer replies → update info
Reevaluate same case · keep owner

Human retains control.
Return to AI only with
explicit authorization.

Every wait: owner · expected event · follow-up / escalation

FlowWaitSave stateResume on event
Pinch to zoom · tap a node · view full logic